Interpersonal Skills for CPAs
SKU: 02-198-01-CPE
Credit Hours: 3
Level: Intermediate
CPE Category: Management Services
Requires Prerequisites or Advanced Preparation: No
Delivery Method: PDF
Instructor: Chris Clark
Course Description:
This course will identify the interpersonal skills required in a business environment, describe the communication process between co-workers and the importance of speaking and listening, describe leadership and culture within the business organization and define conflict and various techniques that can be used to avoid conflicts.
At the end of this course, students will be able to:
- Identify why interpersonal skills are required in a business environment.
- Describe the four communication styles, and identify when each is used.
- Identify the importance of effective listening in a business environment.
- Describe the importance of leadership and supporting a vision for the organization.
- Describe conflict resolution techniques that can be used in a business.