Managing Conflict in a Practice
SKU: 02-201-01-CPE
Credit Hours: 2
Level: Intermediate
CPE Category: Management Services
Requires Prerequisites or Advanced Preparation: No
Delivery Method: PDF
Instructor: Chris Clark
Course Description:
This course will identify the issues that lead to conflicts between office team members and also define techniques that can be used to resolve conflicts.
At the end of this course, students will be able to:
- Identify the areas in the PMBOK® Guide that address conflict management.
- List the common sources of conflict during a project.
- Recognize the different methods for resolving conflicts.
- Recognize the five approaches for resolving conflicts defined by the Thomas-Kilman Model.
- Recognize the six methods defined in the PMBOK® Guide that addresses conflict management.