Business Skills     Professional Effectiveness     Working with Emotional Intelligence     Achieving Emotional Intelligence

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Any organization, regardless of its size, industry or location, is made up of people – people who interact on a daily basis, and not always without incident. Developing emotional intelligence within the organization is a key factor in ensuring that these relationships run smoothly. This is especially true of leaders, who must provide an example of how to behave in group settings.
In this course, you’ll learn how building emotional intelligence, or EQ, can improve team or group interactions. You’ll also explore the role of emotional IQ in workplace activities, conflict and stress management, as well as employee influence and engagement.

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Objectives
Emotional Intelligence at Work recognize uses for emotional intelligence in the workplace manage conflict using emotional intelligence recognize how to manage stress using emotional intelligence recognize traits of an emotionally intelligent influencer use emotional intelligence to increase team effectiveness recognize how to participate in and lead emotionally intelligent teams