Business Skills     Communications Skills     Communication Essentials     Communicating Tactfully and Diplomatically

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People who communicate with diplomacy and tact are able to inspire confidence. Communicating a difficult message can be very challenging, so preparation is key to a successful outcome. In this course, you'll learn about developing a diplomatic approach to difficult conversations. You'll learn how to avoid meltdowns, apologize, develop empathy, and remove personal biases.

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Objectives

Diplomacy and Tact for Every Day identify examples of the skills of diplomacy and tact identify examples of the methods for developing situational awareness apply the communication skills for avoiding a meltdown in a scenario identify examples of appropriate apologies identify the best strategies for engaging with others instead of focusing on yourself identify and overcome potential personally held biases recognize how to demonstrate and engage others with diplomacy and tact reflect on what you've learned