IT Professional Certifications     ITIL®     ITIL® Foundation for Service Management     ITIL® 2011 Edition Foundation Syllabus exam

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Organizations that provide an IT service to internal or external customers need to have strong service management capabilities and good practices to ensure that this service is effective.
In this course, you'll learn about the ITIL® framework, including its benefits and role in IT service management (ITSM) and service design.
This course also covers the stages, purpose, scope, and value of the ITIL® service lifecycle. This course is one of a series in the learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.

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Objectives

ITIL® Overview recognize key ITIL® characteristics identify the benefits of ITIL® distinguish between the five categories in the ITIL® qualification scheme identify the features of a service distinguish between utility and warranty identify the features of service management ITIL® Service Lifecycle Stages distinguish between the five ITIL® service lifecycle stages recognize the purpose of each ITIL® service lifecycle stage recognize the scope of each ITIL® service lifecycle stage identify the value of each ITIL® service lifecycle stage to the organization distinguish between functions and processes